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I heard a wonderful talk by Malcolm Gladwell, who is the author of a number of groundbreaking books including The Tipping Point and Blink. In his talk, he made a distinction between solving a mystery and solving a puzzle. With a mystery, there is information that hasn’t been discovered yet. Before the mystery

 

Momentum in the business sense refers to the speed and direction a business has as it grows. Momentum covers all business movement, but the size of that movement could be great or minimal. In business, and in physics, there is one force that impedes momentum: friction. And friction in your business is like

Inevitably, we can find ourselves in sticky situations with co-workers, clients, vendors or customers.  It could be an office communication, a behavioral issue, a contract deliverable or a simple sales transaction.  These can be awkward or sensitive to navigate, especially if we were involved directly or indirectly with the situation itself.  Getting to resolution isn’t always easy, but when it

Being reactive all day long is fun isn’t it?  You don’t have time to think.  As a matter of fact, thinking has nothing to do with it.  You’re pulled and pushed in every direction.  You’re on, needed, valuable, indispensible, right?  The day goes by quickly with an adrenaline rush and you go home wiped out, but what did you get

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